FAQ

Q?

What are your hours of operation?

A.

Mon - Thurs 9 am - 9 pm
Fri..........9 am - 7 pm
Sat..........9 am - 5 pm

Closed Sundays and the following major holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day

Q?

What are some of the benefits of massage therapy?

A.

Massage is a restorative practice that can mend the mind/body/spirit connection. The mind is calmed and relaxed, enhancing focus and improving concentration, which can allow the mind to be more creative and productive. As your mind is made aware of your body through massage, it can more readily recognize your body's needs. Massage also fulfills the body's need for touch, and so can improve emotional well-being by allowing the person to feel cared for and nurtured.

Massage can help remove pain in the body by stimulating the release of endorphins - the body's feel-good hormones. Among the other myriad benefits, massage loosens tight or sore muscles, decreases stress, lowers blood pressure, allows you to breathe easier, lessens anxiety, fights depression, improves circulation , rejuvenates skin, boosts immunity, and improves flexibility and posture.

Q?

Do I have to book an appointment?

A.

Walk-ins are welcome, but to ensure availability of personnel, we recommend scheduling your appointment well in advance of your visit. Prices and services are subject to change at any time without notice.

Q?

When should I arrive?

A.

We recommend showing up a few minutes early to help you catch your breath and calm your mind and body in preparation for your massage. On your first visit, we'll have you fill out a short health questionnaire.

Q?

What if I arrive late?

A.

Arriving late will deprive you of valuable treatment time. To avoid delaying our next client, your treatment will end at the specified time regardless of how late you arrive, or you may choose to reschedule.

Q?

Do you have a rescheduling or cancellation policy?

A.

Yes. Here it is: Rescheduling Policy

Because we reserve your appointment time and make preparations for your arrival and service, if you need to reschedule, please do so 24 hours in advance of your appointment start time in order to avoid a 50 percent charge to your card. Missed appointments will be charged the full cost of the appointment.

Why did we implement this policy? Our employees are paid for the services they actually provide. If we reserve an hour of their time for an appointment that doesn’t happen, it isn’t fair to our service providers. This is our attempt to remind all our clients to make their appointments a priority and to give us at least 24 hours’ notice if they won’t be able to make it in. Of course, sometimes there are extenuating circumstances, and we may choose to waive the fee.

Q?

Should I tip?

A.

Gratuity is accepted for all massage and spa services, but is not expected. Feel free to tip according to the satisfaction of your experience, but to give you an idea, a customary gratuity for massage and spa services is 15%-20% of the service fee before any discounts, coupons or gift cards. By adding gratuity to your total, you are letting your therapist know that your wishes were met or even exceeded.

Q?

What should I expect?

A.

Our friendly staff will welcome you and get the process started as soon as possible. On your first visit, we'll have you fill out a brief questionnaire to assess health concerns and to get a general feel for what you are looking for.

Massage: Your massage therapist will ask you a few basic questions about areas of pain or concentration and then leave the room for you to undress to your comfort level and get onto the table beneath a sheet. You can ask for adjustments in pressure throughout the massage, and you can let your therapist know if you are hot or cold. We recommend drinking lots of water before and after your treatment.

Facials: We'll have you change out of your top and wear a wrap. Then you'll have these steps performed: cleanse, exfoliating mask, hydrating mask, facial massage, extractions, moisturizer, and sunscreen.

Wraps: Depending on the wrap, your esthetician will instruct you how to prepare. You will be left to disrobe and wrap in the specified sheet.

Q?

What should I wear?

A.

We recommend comfortable clothing that will help you feel relaxed as you prepare for your massage or spa treatment. We suggest long hair be pulled up out of the way and jewelry be removed for massage and spa services.

Q?

What should I do to prepare for my first facial?

A.

If you can, it is best to avoid putting any makeup on the day of your facial. Cleanse and moisturize your skin before leaving home and wear comfortable clothing. We recommend waiting 12 hours before exercising after a facial.

Q?

What should I do to prepare for a wax?

A.

Up to a few hours before coming in, shower and gently exfoliate the area to be waxed. The hair growth needs to be at least ¼ inch long so the wax has something to adhere to.

Q?

Can I bring my cell phone?

A.

As a courtesy to all of our guests and service providers and in order to maintain a relaxing environment, we ask that cell phones, pagers, and electronic games be turned off or put on vibrate.

Q?

Children?

A.

For your own relaxation and for the benefit of our other clients and service providers, we ask that children not come along unless they are receiving treatments themselves.

Q?

When should I not get a massage?

A.

Contraindications - Massage is non-invasive and natural and is, therefore, generally considered a safe treatment for most people. However, we need to know about any health concerns you have. And there are three types of contraindication which may keep you from being able getting a massage. These restrictions are in place to protect your health and well-being, so we appreciate you taking them as seriously as we do. We highly recommend our clients to consult their physician if they have medical concerns. Our therapists do not diagnose, and massage is not a substitute for medical treatment by a physician.
Types of contraindication:
TOTAL: when massage should not be performed at all.
When you have any of these conditions, please do not book a massage: Fever, contagious or infectious diseases (including any cold or flu no matter how mild it may seem), under the influence of drugs or alcohol (including prescription pain medication), recent operations or acute injuries, or skin diseases.
LOCAL: when massage can be performed but not over the contraindicated areas.
We cannot massage areas affected by: Varicose veins, undiagnosed lumps or bumps, pregnancy, bruising, cuts, abrasions, sunburn, undiagnosed pain, or inflammation (including arthritis).
MEDICAL: when massage can only be performed once medical permission has been granted.
If you suffer from any of the following conditions, massage, facials or waxing can only take place once it has been approved before your session in writing by your physician: any condition already being treated by a medical practitioner, cardiovascular conditions (thrombosis, phlebitis, hypertension, heart conditions, pacemakers), edema, psoriasis or eczema, high blood pressure, osteoporosis, cancer, nervous or psychological conditions, angina, epilepsy, diabetes, Bell's palsy, trapped or pinched nerves, gynecological infections.
Does a contraindication mean that treatment cannot take place? Not always. In fact, massage can be very therapeutic for many medical conditions. However, in the above cases it is best to have advice from your physician.

Q?

Can I get a massage while menstruating?

A.

Yes! Massage is a great practice for helping to center you, mind and body. At any time, it is helps center you and keep your body in flow. It can help relieve menstrual symptoms like cramping, water retention, fatigue, and crabbiness.

Q?

Do men come to the spa? Do you have special services for men?

A.

Yes! We have a number of male clients for both our massage and spa services. We have a specialized men's facial designed to soothe the skin after so many shavings. We also offer a men's back facial, a back wax, and a pedicure.

Q?

Should I (or shouldn’t I) be sore?

A.

You may or may not be sore after a massage.  Soreness (or lack there of) varies widely for each client.  If any areas your LMT worked are sore or tender, ice for 20 minutes and stretch.  Epsom salt baths help to soothe sore muscles as well.

Q?

Can I add gratuity to a gift certificate?

A.

No.  Gift certificates are NOT valid for gratuity or cash.  If you have a balance on your gift certificate, you can use it toward your next service.